Billing Overview
Everything you need to know about invoices, payment methods, credits, upgrades, and cancellations.
Sonata uses a prepaid subscription model. You pay upfront for a fixed billing cycle, and your service renews automatically unless cancelled.
How Billing Works
All services are billed in advance. When you purchase a plan:
- An invoice is generated immediately
- Payment is processed via your chosen payment method
- Your server is provisioned within 2–5 minutes of successful payment
- Your billing cycle starts on the purchase date
Renewal invoices are generated 7 days before your subscription expires so you have time to review and pay.
Payment Methods
| Method | Processing Time | Notes |
|---|---|---|
| Credit / Debit Card | Instant | Visa, Mastercard, Amex |
| PayPal | Instant | |
| Bank Transfer | 1–2 business days | Must include invoice ID as reference |
| Digital Wallets | Instant | GoPay, OVO, DANA (ID only) |
Credit card and PayPal payments support auto-renewal. Bank transfers must be paid manually each cycle.
Late Payments
| Days Overdue | Action |
|---|---|
| 1–3 days | Grace period — service remains active |
| 3–7 days | Service suspended (data preserved) |
| 7+ days | Account terminated, data permanently deleted |
After 7 days of non-payment, all server data is permanently deleted and cannot be recovered. Set up auto-renewal or calendar reminders to avoid this.
Upgrades and Downgrades
You can change your plan at any time from the billing panel:
- Upgrades are applied immediately. You pay a prorated amount for the remaining cycle.
- Downgrades take effect at the next billing cycle.
STEP 1 — Go to Services in your billing panel
Find the service you want to upgrade at my.tariqdev.xyz → Services.
STEP 2 — Click Upgrade / Downgrade
Select the new plan. You'll see a prorated invoice for upgrades.
STEP 3 — Confirm and pay
Your server resources are updated automatically within 2 minutes of payment confirmation.
Refund Policy
- First 30 days: Full refund available for valid technical reasons
- Domains, licenses, add-ons: Non-refundable
- Unauthorized chargebacks: Result in permanent account suspension
To request a refund, open a billing ticket at my.tariqdev.xyz/tickets.
Service Credits
Credits are added to your account balance automatically when:
- An SLA violation occurs (see the SLA)
- Sonata issues a goodwill credit for an incident
Credits are applied automatically to your next invoice. They do not expire.